Terms of Service
Last updated: 14 October 2026
1. About this service
These terms describe the use of Visual Ace Customer Support through our connected Facebook Messenger and Telegram accounts. Visual Ace uses automation and administrator support to answer enquiries and assist with enrolment, payment review and course access. Questions can be sent to myozawwin.kale@gmail.com.
2. Using the service
Provide accurate information for your own enquiry or enrolment. Do not impersonate another person, submit fraudulent payment evidence, send malicious files, or attempt to access other customers' records or interfere with the service.
3. Automated responses
Some replies are generated with AI and may contain mistakes or be incomplete. Ask an administrator to clarify conflicting information. An automated reply does not by itself confirm a payment, enrolment approval, refund or course access.
4. Courses and payments
Before paying, confirm the selected course, total fee, payment account, any expressly agreed instalment arrangement, and applicable cancellation or refund conditions with Visual Ace. This page does not create a new refund policy or change an existing enrolment agreement. Payment evidence must be reviewed by an administrator. Only use payment details confirmed through Visual Ace's official support channels.
5. Course access and materials
Course access is provided according to your confirmed enrolment. Contact an administrator if access is missing or incorrect. Course materials remain subject to the rights of their respective owners and the usage conditions communicated for your course.
6. Availability and third-party services
Responses and access may be delayed by administrator availability, maintenance, connectivity or third-party outages. Facebook, Telegram and other providers also have their own terms. Contact Visual Ace if a service issue affects your enrolment.
7. Privacy and support
Our Privacy Policy explains the information used to provide this service. You can request deletion through our Data Deletion Instructions. For unresolved questions, contact myozawwin.kale@gmail.com.
8. Updates
We may revise these service terms as the service changes. These terms do not remove rights that apply under applicable law.